Returns and Refunds

Returns

I have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with no wear and tear, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start the return process, you can contact contact@marcusembra.com. If your return is accepted, I'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted.

You can always contact me for any return questions at contact@marcusembra.com.

Damages and Issues

Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, I cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Buyers are responsible for return shipping costs unless the item was defective upon receipt of goods. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Refunds

I will notify you once I've received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

To start the refund process, you can contact contact@marcusembra.com. If your return is accepted, I'll send you a return shipping label, as well as instructions on how and where to send your package.